中心運作主任／Centre Operation Officer

職責
獲取錄者將負責支援渠務署的電話協調中心及緊急事故控制中心。電話協調中心每天24小時運作，緊急事故控制中心則會視乎天氣狀況及運作需要而啓動。

此職位的標準工作時數一般為每星期44小時，並須輪班工作(以非辦公時間為主，包括星期六、星期日、公眾假期及通宵輪班)。每更的實際工作時間及時數不一，並須視乎運作需要而定。為維持每天24小時向市民提供不間斷的服務，即使在惡劣天氣情況下(例如颱風襲港及黑色暴雨警告生效期間)，獲取錄者仍須按編定時間報到當值。

獲取錄者將負責以下職務，包括但不限於─
(1) 主要在非辦公時間監督和支援中心督導組、渠隊管理組、電話接線員及分區經理，以維持電話協調中心及緊急事故控制中心的運作；
(2) 緊貼並跟進最新運作及安全要求，以及智慧科技應用的落實／合規情況；
(3) 處理複雜及重大投訴個案時，立即向渠隊管理組人員、電話接線員及分區經理作出指引及指示；
(4) 就土地勘測及外勤工作向承辦商提供指示；
(5) 利用智慧平台監察天氣狀況，並在暴雨或熱帶氣旋警告信號發出時立即提供水浸情況報告；
(6) 向上級匯報緊急情況，並在有需要時確保緊急事故控制中心順利啓動和運作；
(7) 在緊急事故及暴風雨應變組織人員抵達前，監督緊急事故控制中心的運作，確保服務不會中斷並隨時待命；以及
(8) 執行由上級指派的其他職務。

聘用條款
獲取錄者將按非公務員合約條款受聘，為期12個月。合約屆滿後是否獲續聘須視乎屆時本署的服務需要及受聘人的工作表現而定。

福利
如受聘人在合約期內工作表現及行為持續良好，在合約圓滿結束後，可獲發約滿酬金。該筆約滿酬金，加上政府根據《強制性公積金計劃條例》的規定為受聘人向強制性公積金計劃所作的供款，會相等於受聘人在合約期內所得底薪總額的15%。受聘人可享有不低於《僱傭條例》規定且適用的休息日、法定假日、公眾假期、年假、產假／侍產假、疾病津貼。

Department 部門: Drainage Services Department 渠務署

申請方法
[只接受網上申請]
(a) 申請人必須透過公務員事務局的G.F. 340網上申請系統(<a href="https://www.csb.gov.hk">https://www.csb.gov.hk</a>) 作網上申請，並須在二零二六年十月二日或之前把以下文件副本電郵至<a href="mailto:[email protected]">[email protected]</a>。請在電郵標題中註明「申請中心運作主任職位」及你的網上申請編號。
(i) 相關學歷證書／信件和修業成績表副本，以及／或相關語文能力證明文件的副本；
(ii) 取得學歷資格後相關工作經驗的證明文件副本；
(iii) 相關專業資格證書或信件(例如登記證書、會員證、有效會員證明)的副本；以及
(iv) 詳細的工作經驗履歷。

(b) 為避免證明文件副本延遲或未能成功傳送到指定的電郵地址，請確保附件為PDF格式，而其檔案大小不超過20MB。

(c) 申請書(G.F. 340)如資料不全或以親身、郵寄、傳真或電郵方式遞交，或沒有提交所需證明文件，概不受理。

(d) 申請人可能會獲邀請參加筆試及／或面試。如申請人在截止申請日期後約八至十個星期內沒有接獲通知參加筆試及／或面試，可視作落選論。

(e) 由於邀請信及通知信將以電郵方式發送，申請人須提供正確的電郵地址，並有責任查閱電郵，以確保邀請信及通知信妥為收悉。

Duties
Successful candidate will support the Calls Coordination Centre (CCC) and Emergency Control Centre (ECC) in the Drainage Services Department (DSD). The CCC operates continuously on a 24-hour basis, while the ECC will be activated subject to weather conditions and operational needs.

The standard working hours for this position is generally 44 hours per week. Shift duty is required (mainly non-office hours and including Saturdays, Sundays, public holidays, and overnight shifts). The actual working hours and duration of each shift are variable and are subject to operational needs. To maintain the continuous provision of 24-hour services to the public, the successful candidate is required to report for duty as scheduled, even under adverse weather conditions, such as typhoons and Black Rainstorm Warnings.

The successful candidate will be responsible for duties including but not limited to -

(1) overseeing and supporting the Centre Supervising Team (CST), the Gang Management Team (GMT), telephone orderly and district managers for maintaining CCC and ECC operations mainly during non-office hours;

(2) keeping abreast of and following up the implementation/compliance of the latest operational and safety requirements and smart technology applications;

(3) providing instant guidance and directive to GMT staff, telephone orderly and district managers in handling difficult and critical complaint cases;

(4) providing instruction to contractors for site investigation and field operations;

(5) monitoring weather conditions through smart platforms and providing an instant flood situation report when rainstorm and tropical cyclone warning signals are issued;

(6) upward reporting of emergency situations, ensuring smooth activation and operation of ECC when required;

(7) overseeing the ECC operations before the arrival of Emergency & Storm Damage Organisation (ESDO) staff, ensuring continuity and readiness; and

(8) performing other duties as assigned by senior officers.

Terms of appointment
Successful candidate will be appointed on non-civil service contract terms for a period of 12 months. Renewal of contract will be subject to the service need of this Department and the performance of the candidate.

Benefits
Upon satisfactory completion of the full contract period with consistently high standard of performance and conduct, the appointee will be granted a gratuity for the period of service. Such gratuity, plus any contribution by the Government to a Mandatory Provident Fund (MPF) Scheme in respect of the appointee as required by the MPF Schemes Ordinance, will equal 15% of the total basic salary drawn during the contract period. Rest days, statutory and general holidays, annual leave, maternity/paternity leave, sickness allowance, where appropriate, will be granted on terms not less favourable than the provisions in the Employment Ordinance.

How to apply
[Accept online application ONLY]
(a) Applicants must apply online through the G.F. 340 Online Application System of the Civil Service Bureau (<a href="https://www.csb.gov.hk">https://www.csb.gov.hk</a>) and submit photocopies of the following documents by email to "<a href="mailto:[email protected]">[email protected]</a>" on or before 2 October 2026. Please quote "Application for the post of Centre Operation Officer" and your on-line application number on the subject of email.
(i) a copy of relevant qualification certificates/letters, official transcripts of studies, and/or the relevant proof for the language proficiency requirements;
(ii) a copy of documentary evidence of relevant post-qualification work experience;
(iii) a copy of relevant professional qualification certificate or letter (e.g. registration certificate, membership card, proof of valid membership); and
(iv) a detailed curriculum vitae of work experience.

(b) To avoid delayed or unsuccessful transmission of photocopies of the supporting documents by email to the prescribed email address, please ensure that the attachment is in PDF format of file size not larger than 20MB.

(c) Applications (i.e. G.F. 340) which are incomplete or submitted in person, by post, by fax, or by email, or without the required supporting documents will not be considered.

(d) Applicants may be invited to attend written test and/or interview. Applicants who are not invited for written test and/or interview in about 8 to 10 weeks from the closing date for application may assume that their applications are unsuccessful.

(e) As invitations and notification will be issued via email, applicants should provide an accurate email address. Applicants are responsible for checking their emails to ensure the invitation and notification will be duly received.

Source: Recruitment advertisements for government vacancies, Civil Service Bureau, Government of the HKSAR, via DATA.GOV.HK.
資料來源：香港特別行政區政府公務員事務局政府職位空缺招聘廣告（經 DATA.GOV.HK 發放）。